Customer Service Representative - BGC Taguig - Virtual Interview only!!!

Gratitude Inc

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3 days ago

Customer Service Representative - BGC Taguig - Virtual Interview only!!!

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Customer Service BPO Call center good communication skills

1 candidate(s) have already applied for this Job. Apply now

Position Type: Full-Time

Experience Required: 2-4 years in Telecom, Insurance, Banking, or Financial Services

Location: Bonifacio Global City (BGC)

Shift: Night Shift

Interview: Virtual only

Key Responsibilities

Handle inbound and outbound customer inquiries with professionalism and efficiency

Resolve customer issues related to telecom, insurance, banking, or financial services products

Provide accurate information about company products and services

Maintain detailed records of customer interactions and transactions

Collaborate with internal teams to escalate and resolve complex customer concerns

Ensure compliance with company policies and industry regulations

Qualifications

Completed at least 2 years of college with no back subjects

READY Transcript of Records (TOR) or Diploma required

Must provide SSS employment history

Proven experience (2-4 years) in customer service within Telecom, Insurance, Banking, or Financial Services

Strong communication and interpersonal skills

Ability to work effectively during night shifts

Proficient in using customer service software and tools

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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