CUSTOMER SERVICE REPRESENTATIVE
Gratitude IncCUSTOMER SERVICE REPRESENTATIVE
Job Description
Key Skills
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Job Description – Insurance Account (BPO)
Position: Customer Service Representative – Insurance Account
Qualifications:
Must have at least 1 year BPO experience
Must have completed at least 2 years in college
Experience in an Insurance account is an advantage
Excellent verbal and written communication skills
Good customer service and problem-solving skills
Willing to work onsite and on shifting schedules
Can start ASAP
Job Responsibilities:
Handle inbound and outbound customer inquiries related to insurance services
Assist clients with policy information, billing concerns, claims, and account updates
Provide accurate and timely resolution to customer concerns
Maintain professionalism and compliance with company policies
Document customer interactions properly in the system
Deliver excellent customer experience at all times
Perks & Benefits:
Competitive salary package
HMO and other company benefits
Paid training
Career growth opportunities
Incentives and performance bonuses
Open for qualified candidates with strong communication skills and BPO experience.
Role
Manager -Customer Service
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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