CSR- Retail Account -Fairview

Gratitude Inc

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2 months ago

CSR- Retail Account -Fairview

1-25 Year(s)

₱ 25 - ₱ 29K p.m

Job Description

Key Skills

Inbound BPO BPO Voice Process BPO Operations BPO industry International BPO BPO call centre Call Center experience

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Job Title: Customer Service Representative - Retail Account

Company: Teleperformance

Industry: BPO / Customer Service

Location: Fairview, Quezon City - Onsite

Work Setup: Onsite

Work Schedule: Shifting

Employment Type: Full-time

Salary Package: Php 25,000 - Php 29,000 Monthly

Role Overview:

We are looking for Customer Service Representatives to handle a Retail account. You will assist customers with inquiries, concerns, and transactions while providing excellent customer experience.

Key Responsibilities:

- Handle inbound and outbound calls, chats, or emails from customers

- Provide product information, resolve issues, and process transactions

- Ensure customer satisfaction by delivering professional and courteous service

- Meet quality and performance metrics set by the client and company

- Document customer interactions accurately in the system

Qualifications:

- At least 12 months of CCE or TSR experience

- High School / Senior High School Graduate

- Good communication skills in English

- Willing to work onsite in Teleperformance Fairview

- Willing to work on a shifting schedule including weekends and holidays

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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