CSR – Insurance Brokerage (PE/SPE)
Gratitude IncCSR – Insurance Brokerage (PE/SPE)
Job Description
Key Skills
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LOCATION: Taguig City
EMPLOYMENT TYPE: Full-Time
HEADCOUNT: 50 Openings
START DATE: June 16
SALARY: Up to ₱28,000
Job Summary
We are looking for Customer Service Representatives to support an Insurance Brokerage account. The role involves handling customer inquiries, policy-related concerns, billing questions, and providing exceptional customer service while ensuring compliance with insurance and company guidelines.
Key Responsibilities
- Handle customer inquiries via phone, email, or chat.
- Assist customers with policy information, coverage inquiries, and account updates.
- Resolve billing, payment, and premium-related concerns.
- Process customer requests accurately and efficiently.
- Maintain detailed records of customer interactions.
- Meet quality, productivity, and service level expectations.
- Follow company policies, procedures, and compliance requirements.
Minimum Qualifications
- College Graduate with at least 3 months of BPO experience; OR
- Completed at least 2 years of college with a minimum of 2 years BPO experience.
- Strong English communication skills.
- Excellent customer service and problem-solving skills.
- Willing to work onsite in Taguig.
Preferred Qualifications
Experience in any of the following is an advantage but not required:
- Insurance Brokerage
- Non-Life Insurance
- Property & Casualty Insurance
- Auto Loans
- Home Loans
- Policy Servicing
- Billing and Premium Processing
Ideal Candidate
- Customer-focused and detail-oriented.
- Able to handle multiple tasks in a fast-paced environment.
- Strong analytical and communication skills.
- Willing to learn insurance processes and regulations.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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