CSR - Healthcare Voice Account - Iloilo City Onsite

Gratitude Inc

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1 day ago

CSR - Healthcare Voice Account - Iloilo City Onsite

1-19 Year(s)

₱ 20 - ₱ 25K p.m

Job Description

Key Skills

BPO Voice Process BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center BPO call centre BPO Health Process BPO Healthcare. BPO international voice account experience

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CSR - Healthcare Voice Account - Iloilo City Onsite - Competitive Package

Location: Iloilo City - Onsite

Salary: Competitive Package + Benefits

Setup: Onsite / Shifting (Weekends & Holidays)

About the Role:

Join our growing Healthcare Voice team in Iloilo City! We're looking for service-driven professionals with BPO background who want to build a career in the healthcare industry.

What's In It For You:

- Competitive salary + full benefits package for healthcare account

- Gain valuable US healthcare experience to boost your career

- Clear growth and promotion path within healthcare vertical

- Supportive and collaborative onsite team environment

- Stable long-term career opportunity in Iloilo

Your Role:

- Handle inbound healthcare inquiries with empathy and professionalism via voice

- Deliver exceptional customer service and resolve member concerns on first contact

- Accurately document all interactions and maintain updated customer records

- Achieve quality scores, KPIs, and performance targets consistently

- Adapt to shifting schedules including nights, weekends, and holidays as needed

Qualifications:

- College Grad with at least 6 months work experience OR

- Undergraduate: Completed 2nd year / 72 units with at least 1 year BPO experience

- Excellent English communication and interpersonal skills

- Strong customer service mindset

- Analytical thinker with good problem-solving ability

- Proficient in MS Office applications and internet navigation

- Flexible and willing to work onsite in Iloilo on shifting schedule

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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₱ 20 - ₱ 25K p.m

Iloilo, Philippines

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