CSR-Disability Claims Sutherland
Gratitude IncCSR-Disability Claims Sutherland
Job Description
Key Skills
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Non-negotiable qualification:
1+ years’ experience on Disability claims (Short-term/Long-term disability claims) Intake
Work Set-up : Pure work onsite
Salary Expectation : will be based on existing salary and incremental amount will be discussed once they clear the process
Joining Bonus : 30K-50k (will be discussed during interview)
Job Description
As a Contact Center Representative, you will be the first point of contact for customers seeking assistance with their insurance inquiries. Your primary responsibilities will include providing exceptional customer service by answering calls, assisting with policy information, verifying eligibility, claims, and ensuring the satisfaction of each client.
Key Job Responsibilities
Answer inbound/make outbound calls and speak with customers to resolve any customer service inquiries with accuracy, efficiency, and outstanding call quality former customers.
Access customer account information via client’s computer software, making/notating all necessary entries to resolve problems and/or complaints; initiate, schedule or change a service request, process transactions, setup accurately transportation services, etc.
Communicate with customer in a pleasant and professional way; effectively and clearly resolving any issues reported. It will require excellent oral communication skills (grammar, enunciation, pronunciation).
Educate customer about the status of their claim and general queries
Cope with, and diffuse stressful situations; manage and control of calls with tact and diplomacy.
Help customer understand what is happening on the claim and any additional information needed to gather, i.e paperwork related questions, extension request, additional requirements
Answer general inquiries related to STD/Absence
Provide exceptional customer service by ensuring timely resolution of customer inquiries and concerns.
Follow up with customers on pending claims or benefit inquiries and provide updates as needed.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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