CRM Lead

Gratitude Inc

4 Views

1 hour ago

CRM Lead

5-10 Year(s)

Manila (Diliman quezon city)

Job Description

Key Skills

HTML JavaScript microsoft dynamics

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Qualifications:

• Bachelor's degree

• Strong industry and product knowledge in Microsoft Dynamics CRM 365

• Good understanding of OO (Object Oriented) programming.

• Excellent knowledge of SOA based architecture REST/SOAP.

• Proficiency in C#, .Html ,jQuery, JSON, JavaScript, JavaScript Frameworks, Model Binding, and Asynchronous programming.

• Good understanding of SSRS and CRM Reports

• Good understanding of integrations with Dynamics CRM

• Azure tools and technologies

• Power platform exposure is a must have with strong experience in power automate, canvas app/Model driven apps

Good to Have:

• MS Dynamics CE experience (Certifications a plus).

• Experience designing and implementing systems that integrate with .NET application’s API.

• Proficiency in ASP.net MVC framework and techniques.

• Skills in web services, XML, HTML5, SharePoint, SSIS, SSRS, MVC.

•

Responsibilities:

• Design and develop systems to support business and technical requirements in CRM platform

• Work with customer stakeholder to analyse business requirements, define functional specifications, and consult with clients on operational uses of the CRM platform

• Responsible for owning and delivering software enhancements, minor projects, defect resolutions and integration of features in Dynamics 365

• Minimum 5 years of experience in configuration and customization of Microsoft Dynamics CRM 365

• Identify design problems and devise elegant solutions across technologies. Take a user-centred approach and rapidly iterate.

• Experience in Agile development experience.

• Strong analytics and problem-solving skills, interpersonal and teamwork skills. Sensitive to working in a multicultural environment.

• Must have strong communication skills and be comfortable in liaising with client stakeholders

• Independently drive a team of developers to deliver the overall solution; Should have working knowledge leading offshore teams from onshore

• Ability to work effectively under stress and to juggle multiple priorities within tight deadlines.

Recruitment Process:

•Paper screening (endorsing profile to Operations team to identify if candidate meets the basic requirement/qualification for the position)

•L1 Interview (Interview process with Practice/Operations Team)

•L2 Interview (Optional)

•Technical assessment/Final Interview (Conducted by Customer's Operations team)

Note: Usually takes about 10 to 14 days, due to operations or customers' availability.

kindly answer the pre-screening question and send as your comment while applying

Pre-screening Notes:

• Highest Educational Attainment?

• Do you have knowledge with Microsoft Dynamics CRM 365?

• How many years of relevant experience do you have for this role?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Hybrid in Quezon City with a Night Shift schedules?

• When are you available to start once hired?

Role

CRM/Cust. Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

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