Concentrix Clark | Customer Service Associate – Telco & Financial Accounts

Gratitude Inc

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2 weeks ago

Concentrix Clark | Customer Service Associate – Telco & Financial Accounts

1-18 Year(s)

₱ 15 - ₱ 25K p.m

Pampanga (Angeles City, San Fernando, Mexico, Santo Tomas, Mabalacat)

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Job Description

Key Skills

Inbound BPO BPO Voice Process BPO Skills BPO Operations BPO industry BPO Call center International BPO BPO/ITES BPO Payroll bpo BPO Finance

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Concentrix Clark | Customer Service Associate – Telco & Financial Accounts

*Location: Clark, Pampanga, Philippines | Work Setup: Onsite

*Job Type:Full-time |

Accounts: Telco & Financial Services

*Salary & Benefits*

- Salary Range: PHP 13,000 – PHP 25,000/month depending on account and experience

- Onsite setup | HMO + Government benefits + Night shift differential

- Paid training, career growth, and account incentives

- Dynamic work environment with multiple career paths

*Job Description*

Handle inbound and outbound customer interactions for leading Telco and Financial accounts. Provide accurate solutions, excellent service, and maintain quality and KPI standards.

*Key Responsibilities*

- Handle customer inquiries via voice, email, or chat

- Resolve customer concerns and provide product/service support

- Meet quality, productivity, and attendance standards

- Work in a fast-paced, target-driven environment

*Qualifications*

- *Education:* High School Graduate / Senior High School Graduate

- *Experience:* Minimum 6 months BPO experience required

- *Skills:* Good English communication skills, customer service orientation, willing to work onsite in Clark

- *Schedule:* Open to shifting schedules, weekends, and holidays

*Accounts Available*

1. Telco Account– Assist customers with telecom products, services, and technical concerns

2. Financial Account – Support customers with banking, credit, or financial service inquiries

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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