COLLECTIONS MANAGER – B2B

Gratitude Inc

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2 hours ago

COLLECTIONS MANAGER – B2B

5-8 Year(s)

Manila (Taguig)

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Job Description

Key Skills

ERP SAAS Account Receivable Cash Application exposure Disputes Management Order to Cash Bachelor’s degree in commerce, Accounting, or Finance Experience in BPO / Shared Services environment B2b Collections

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Job Title: COLLECTIONS MANAGER – B2B

Work Setup: On-site
Location: Aura, McKinley, Taguig
Work Shift: Night Shift / US Shift
Salary: Confidential

We are looking for an experienced Collections Manager to lead and develop a B2B Collections team. The successful candidate will drive collection performance, improve cash flow, reduce aging, and ensure operational excellence while maintaining a positive customer experience.

KEY RESPONSIBILITIES

Lead day-to-day B2B Collections operations and manage team performance against KPIs and SLAs.
Drive portfolio reviews, aging reduction, and collection effectiveness initiatives.
Monitor workflows and ensure the timely completion of collection activities and customer follow-ups.
Conduct coaching, knowledge-sharing sessions, refresher training, and performance reviews.
Mentor team members and support their professional and capability development.
Handle customer escalations and collaborate with Billing, Disputes, Sales, and Cash Application teams to resolve issues.
Perform root-cause analysis and identify opportunities for process improvement and productivity enhancement.
Support governance reviews, reporting, and stakeholder management activities.
Ensure compliance with operational controls, quality standards, SOPs, and process documentation.
Drive continuous improvement initiatives to strengthen collections performance and operational efficiency.

REQUIREMENTS

Bachelor’s degree in Commerce, Finance, Accounting, or a related field.
5–8 years of relevant experience, including manager-level or team management experience.
Strong experience in B2B Collections and/or Accounts Receivable.
Proven experience managing B2B Collections or Accounts Receivable teams.
Strong knowledge of Accounts Receivable processes and Order-to-Cash (O2C).
Experience working in B2B, SaaS, Technology, or Shared Services environments.
Experience handling customer escalations and collaborating with cross-functional teams.
Strong people management, analytical, stakeholder management, communication, and leadership skills.

QUALIFICATIONS

Experience supporting US customers and/or global operations.
Knowledge of collections systems and ERP platforms such as NetSuite, SAP, or similar platforms.
Experience with Cash Application and Dispute Management.

Role

Collections Manager

Timings

UK Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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