Collection Associate – B2B Accounts Receivable

Gratitude Inc

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6 hours ago

Collection Associate – B2B Accounts Receivable

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Accounts Receivable ERP Accounting System Excellent Communication B2b Collections

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Job Title

Collection Associate – B2B Accounts Receivable

Role Overview

We are seeking a driven and detail-oriented Collection Associate – B2B Accounts Receivable to join our team in Taguig. In this role, you will manage an assigned portfolio of business accounts, drive timely collections, conduct account reconciliations, and maintain strong client relationships while supporting overall healthy cash flow.

Industry Focus: B2B / SaaS / Technology / Shared Services
Work Location: Bonifacio Civic Center Tower / Aura, Taguig
Work Setup: Onsite
Shift: Night Shift (US Hours)
Target Start Date: July 27, 2026

Key Responsibilities

Portfolio & Collection Management

Manage assigned B2B customer portfolios and aging buckets to meet operational collection targets and SLAs.
Proactively perform collections via phone and email, following up on payment commitments and dunning activities.
Maintain meticulous collection notes, account statuses, and records of all customer correspondence.

Dispute Resolution & Operations

Investigate payment delays and resolve billing disputes by collaborating cross-functionally with Billing, Sales, and Cash Application teams.
Handle Accounts Payable portal activities, vendor setup requirements, invoice resubmissions, and PO-related issues.
Escalate high-risk accounts or unresolved disputes in accordance with standard governance procedures.

Qualifications & Requirements

Experience & Background

Education: Bachelor’s degree in Commerce, Finance, Accounting, or a related field.
Experience: 2–5 years of hands-on experience in Accounts Receivable, B2B Collections, or Order-to-Cash (O2C) within a shared services or corporate environment.
ERP & Tools: Proficiency with major ERP platforms (e.g., NetSuite, SAP, Oracle) and AR automation tools is highly preferred.
Software: Strong analytical skills and high proficiency in MS Office Suite (especially Excel).

Core Competencies

Deep understanding of AR aging, dunning processes, promise-to-pay (PTP) management, and account reconciliation.
Communication: Excellent written and verbal English communication skills (CEFR C1 level or equivalent).
Strong negotiation, stakeholder management, and customer service skills.
Flexibility to work night shifts supporting US business hours.

Application Questionnaire

Please include responses to the following questions when submitting your application:

Years of Experience in B2B Collections:
Years of Experience in Accounts Receivable / O2C:
ERP System/s Used (e.g., SAP, NetSuite, Oracle):
Highest Educational Degree Finished:
Current / Last Drawn Salary:
Expected Salary:
Are you able to work onsite in Aura Taguig on a Night Shift schedule?
Notice Period / Availability to Start:

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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