Business Intelligence Manager – Workforce Management (WFM)
Gratitude IncBusiness Intelligence Manager – Workforce Management (WFM)
Job Description
Key Skills
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JOB TITLE: Business Intelligence Manager – Workforce Management (WFM)
LOCATION: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig City
WORK SETUP: Hybrid
WORK SHIFT: Shifting schedule
SALARY: PHP 80,000 – 110,000 package
Role Overview
An experienced specialist in Business Intelligence with a thorough understanding of related disciplines, driving the development of new solutions for programs, complex projects, processes, or activities. Serves as the final decision-maker in the area, coaching, mentoring, and training others. Leads a team of specialists with full employee lifecycle responsibility, ensuring appropriate policies, processes, and standards support the department's short- to medium-term tactical direction.
Key Responsibilities
- Drive development of new BI/WFM solutions for programs, projects, and processes
- Serve as final decision/opinion maker within the BI/WFM discipline
- Coach, mentor, and train team members
- Ensure implementation of short- to medium-term activities aligned with departmental strategy
- Develop and implement appropriate policies, processes, and standards
- Lead a team of specialists with full employee lifecycle responsibility
Qualifications (Non-Negotiable)
- Knowledge in using OpenAI Codex, Claude Co-work/Code, or any AI initiative
- Knowledge of tech stack and programming languages
- At least 1–2 years of experience in a managerial role (Business Intelligence)
Recruitment Process
- Validation
- Interview with Hiring Manager
Pre-Screening Questions
- How many years of BI managerial experience do you have?
- What AI tools have you used professionally?
- What programming languages/tech stacks are you proficient in?
- How many people have you managed?
- Are you amenable to the salary, hybrid setup, shifting schedule, and McKinley location?
- What is your last drawn salary?
- What is your expected salary?
Skills tags to add:
- Business Intelligence
- Workforce Management (WFM)
- AI Tools (OpenAI Codex / Claude Co-work / Claude Code)
- Programming Languages / Tech Stack
- Team Leadership & Mentoring
- BPO
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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