BPO Customer Support (Healthcare) in Davao Location

Gratitude Inc

1521 Views

19 hours ago

BPO Customer Support (Healthcare) in Davao Location

0-10 Year(s)

₱ 15 - ₱ 30K p.m

Davao (Davao del Sur, Davao del Norte, Davao Oriental, Davao de Oro, Davao Occidental)

Job Description

Key Skills

BPO Recruiter BPO Voice Process BPO Skills BPO Operations BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO Finance BPO call centre BPO Insurance BPO Experience At least 1 year of relevant working experience in BPO / ITES industry, preferably in Quality/Compliance role Finance bpo BPO Experience is a must BPO Health Process BPO Healthcare. BPO/ IT BPO international voice account experience

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Healthcare Customer Support Representative (BPO)

Location: Davao (Work from Office/Flexible Shifts)

Employment Type: Full-Time

‍ About the Role

We are seeking a compassionate and dedicated Customer Support Representative to join our healthcare BPO team. You will be the first point of contact for patients, providers, and health plan members — delivering world-class service, resolving inquiries, and ensuring a smooth support experience.

Key Responsibilities·

Handle inbound/outbound customer support calls, emails, and chats related to healthcare services. · ·

Assist patients/members with appointment scheduling, benefits explanation, claim status, billing queries, and eligibility checks.· ·

Provide accurate information regarding procedures, coverage, and healthcare policies.· ·

Document customer interactions clearly in CRM systems. · ·

Escalate complex issues to supervisors when necessary. · ·

Maintain HIPAA/privacy standards and confidentiality of medical information.

Skills & Qualifications

Excellent communication (English) — verbal and written.· ·

Customer-first mindset with strong problem solving skills.· ·

Prior experience in healthcare support or BPO environment is preferred. ·· ·

Basic computer & CRM proficiency.·

Ability to handle sensitive and emotional conversations with empathy.

Eligibility:
• Minimum Hs Graduate
• Good English communication skills
• 6 Months Bpo Experience candidates are welcome
• Customer handling skills preferred

Salary: Attractive package + Incentives

Contact / Apply: [Email]

Apply now & start your career in the Healthcare BPO sector!

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Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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