Banking / Customer Service / Voice Representative
Gratitude IncBanking / Customer Service / Voice Representative
Job Description
Key Skills
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WORK SETUP: Onsite
WORK SCHEDULE: Shifting
SALARY: Up to ₱28,000 max package
Role Overview
We are seeking Banking / Customer Service / Voice Representatives to handle inbound customer inquiries, resolve banking and financial concerns, and provide exceptional service to clients. This role requires strong communication skills and a customer-focused mindset.
Key Responsibilities
Handle inbound customer calls regarding banking and financial inquiries
Assist with account updates, transactions, and general banking concerns
Resolve customer issues and escalate complex cases
Document interactions accurately in the system
Meet quality, productivity, and customer satisfaction goals
Qualifications
Open to all educational levels – HS Graduate, SHS Graduate, or College Level
With 6 months BPO experience – required
Excellent English communication skills
Willing to work onsite with shifting schedules
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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