AML Regulatory Compliance Supervisor

Gratitude Inc

165 Views

2 weeks ago

AML Regulatory Compliance Supervisor

3-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Team Leader Supervisor Skills KYC Regulatory Compliance - AML

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JOB TITLE: AML Regulatory Compliance Supervisor
WORK SETUP: Onsite in Taguig
WORK SHIFT: Night shift, Weekends Off
Salary budget: Confidential (Will be discussed during the job offer)
Headcount: 1

OVERALL PURPOSE: This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

SKILLS AND QUALIFICATIONS:

• KYC Team Lead
• 3 to 5 years of KYC-relevant experience
• 3 years of supervisory experience

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Additional Information:
• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

RECRUITMENT PROCESS:

• Endorse for Validation through Workday along with the latest and complete CV, Toolkit and FCV
• Screening Interview
• For review with the client

REMINDER: Please do not include the name of the client in all your job postings. Kindly ensure that you upload the latest CVs of your candidates in PDF format with screening notes based on the JD provided.

PRE-SCREENING QUESTIONS:

• How many years of KYC Team Lead experience do you have?
• Years of supervisory experience
• Years of KYC experience:
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working on an onsite setup with a night shift schedule in Taguig?
• When are you available to start once hired?

Role

Customer Delivery Supervisor

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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