(ACTIVE) Microsoft Dynamics 365 Functional Analyst (Core CRM) - Application Engineer | Makati

Gratitude Inc

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5 hours ago

(ACTIVE) Microsoft Dynamics 365 Functional Analyst (Core CRM) - Application Engineer | Makati

2-3 Year(s)

Manila (Makati)

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Job Description

Key Skills

Agile CRM (Customer relationship Management) data Migration functional testing Power Apps Microsoft Dynamics CRM 365 Automation Workflows Microsoft Power Automate Microsoft dynamics 365 CRM Microsoft Dynamics 365 Customer Relationship Management

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Microsoft Dynamics 365 Functional Analyst (Core CRM) – Application Engineer

Location: Makati City, Philippines
Work Setup: Hybrid / Full Onsite
Shift: Night Shift – 10:00 PM
Experience: 2–3 Years

Job Description

We are looking for a Microsoft Dynamics 365 Functional Analyst to support, configure, and enhance our Dynamics 365 CRM platform. The role will work closely with business stakeholders, product owners, and technical teams to translate business requirements into effective CRM solutions that improve customer experience and operational efficiency.

Key Responsibilities

Gather, analyze, and document business requirements and user stories.
Configure Dynamics 365 CRM components, including tables, forms, views, dashboards, business rules, and security roles.
Design and optimize CRM and customer service business processes.
Support workflow automation using Dynamics 365 and Power Automate.
Conduct functional testing, coordinate UAT, and validate delivered solutions.
Provide end-user support, training, and troubleshooting.
Collaborate with development teams to deliver scalable and sustainable CRM solutions.
Drive continuous improvement initiatives to improve user adoption and operational efficiency.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
2–3 years of hands-on experience with Microsoft Dynamics 365 CRM.
Experience with Dynamics 365 Customer Service, Sales, or similar CRM modules.
Strong understanding of CRM business processes and requirements analysis.
Hands-on experience configuring Dynamics 365 entities, forms, views, business rules, workflows, and security roles.
Familiarity with Dataverse and Power Automate.
Experience working in Agile delivery environments.
Strong analytical, communication, and stakeholder management skills.

Preferred Qualifications

Experience with Dynamics 365 Customer Service Workspace and Omnichannel.
Knowledge of Power Apps and broader Microsoft Power Platform capabilities.
Exposure to integrations, APIs, and data migration activities.
Microsoft Dynamics 365 or Power Platform certification is an advantage.

Pre-Screening Questions

What is your highest educational attainment?
How many years of hands-on experience do you have with Microsoft Dynamics 365 CRM?
Do you have hands-on experience configuring Dynamics 365 entities, forms, views, business rules, workflows, and security roles?
What is your last drawn salary?
What is your expected salary?
Are you amenable to working fully onsite or hybrid in Makati City on a night shift schedule?
What is your notice period?

Important: Candidates with strong hands-on Microsoft Dynamics 365 experience are preferred. Relevant Dynamics 365 CRM project experience should be clearly highlighted in the candidate's CV.

Role

ERP

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

IT Software/Hardware

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