(177781) Trainer - UK Financial Collections | Onsite Quezon City
Gratitude Inc(177781) Trainer - UK Financial Collections | Onsite Quezon City
Job Description
Key Skills
88 candidate(s) have already applied for this Job. Apply now
Qualifications:
• Bachelor's Degree
• 2-4 years work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
Key Skills:
• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.
Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.
Role
Customer Service Trainer
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Quality Analyst – Helpdesk Customer Support
Gratitude Inc2 - 4 Year(s)
₱ 20 - ₱ 23K p.m
Manila, Philippines
3 - 5 Year(s)
₱ 65 - ₱ 200K p.m
Manila, Philippines
0 - 1 Year(s)
Confidential
Manila, Philippines
0 - 2 Year(s)
Confidential
Manila, Philippines
Japanese Bilingual - Voice Account
Gratitude Inc1 - 2 Year(s)
₱ 115 - ₱ 121K p.m
Manila, Philippines
Manager, pre-sales & solutions - service desk
Gratitude Inc5 - 10 Year(s)
Confidential
Manila, Philippines
Cybersecurity Team Lead - OT & ICS Security
Gratitude Inc3 - 5 Year(s)
₱ 65 - ₱ 200K p.m
Manila, Philippines
Customer service representative
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 32K p.m
Manila, Philippines
CSR -Mortgage account WFH
Gratitude Inc1 - 11 Year(s)
₱ 28 - ₱ 32K p.m
Manila, Philippines
Bilingual Spanish Customer Service - Onsite Taguig
Gratitude Inc0 - 13 Year(s)
Confidential
Manila, Philippines