(177778) Quality Analyst - UK Financial CS | Onsite Quezon City

Gratitude Inc

98 Views

5 days ago

(177778) Quality Analyst - UK Financial CS | Onsite Quezon City

2-4 Year(s)

Manila (Cubao Quezon City)

Quick Apply Apply

Job Description

Key Skills

Six Sigma BPO Call center Bachelor degree UK Banking Industry

28 candidate(s) have already applied for this Job. Apply now

Job title: Quality Analyst - UK Financial CS

Account: UK Financial Customer Service

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 30% hike from last drawn salary + 2400 allowance depending on experience

Start date: ASAP

Headcount: 2

Qualifications:

• Bachelor's Degree

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.

• 2-4 Years of contact center experince in the banking industry

Financial account experience must be in mortgage, car/motor financing, collections, fraud, underwriting, payouts, or any similar facet. Insurance or payroll will not be considered.

• Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING

• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.

• Excellent communication & feedback/coaching Skills

• Not a job hopper

Key Responsibilities:

• Audit calls/cases as mandated by the client and track performance metrics

• Review cases for adherence to internal and regulatory guidelines

• Provide structured feedback and identify areas for improvement

• Create and maintain quality scorecards and reports

• Conduct and participate in internal and client calibration sessions

• Identify root causes of quality gaps and recommend process improvements

• Support supervisors with performance trends and reporting

• Document quality issues and improvement initiatives for management review

• Develop quality documentation and training support materials

• Drive continuous improvement across the team

Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Nicole

SVAR

Final Interview: MS Teams

Pre-screening Notes:

• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?

• How many years of experience you have with contact center experience in the banking industry?

• Do you have basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc?

•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.

• Do you have exposure to US or UK banking Industry?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a Shifting schedules?

• When are you available to start once hired?

Role

QA Analyst

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Oluwatoyin Justina Alutundu

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Manila, Philippines

Details