WFM Team lead - NLCH
Gratitude IncWFM Team lead - NLCH
Job Description
Key Skills
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We are looking for a WFM Team Lead to oversee workforce planning, staffing, scheduling, forecasting, reporting, and operational support in a contact center environment. The role includes leading a WFM team, monitoring workforce performance, improving operational efficiency, and ensuring service level targets are achieved through effective planning and data analysis.
Role
WFM
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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