We're Hiring: WFM Software Administrator I (NCLH Account)

Location: Mall of Asia (MOA), Pasay City
Work Setup: 100% Onsite
Schedule: Shifting Schedule

What You'll Do

Join our dynamic Workforce Management (WFM) team and play a key role in ensuring smooth contact center operations. Your responsibilities will include:
Manage and support daily Workforce Management (WFM) operations.
Assist in workforce planning, staffing, scheduling, forecasting, and real-time adherence.
Administer and maintain WFM systems and operational tools.
Generate, analyze, and present workforce reports to support business decisions.
Monitor operational performance and recommend process improvements.
Support quality initiatives and system implementations.
Collaborate with cross-functional teams to optimize workforce efficiency.
Assist with training and onboarding initiatives when needed.
Support multiple contact center operations as required.
Share best practices and contribute to continuous process improvement.
Provide guidance to junior team members when necessary.

What We're Looking For

Bachelor's degree in any related field.
At least 1–2 years of experience in Workforce Management (WFM), Workforce Planning, Scheduling, Forecasting, or Contact Center Operations.
Hands-on experience with staffing, scheduling, forecasting, and workforce planning.
Knowledge of WFM tools and contact center support systems.
Strong analytical, reporting, and problem-solving skills.
Advanced proficiency in Microsoft Excel and workforce reporting.
Ability to work independently and manage multiple priorities.
Experience in a BPO or Contact Center environment is highly preferred.
Leadership or team coordination experience is an advantage.

Why Join Us?

Competitive salary package
20% Night Differential
Monthly Allowance
Career growth and development opportunities
Work with a global contact center team in a fast-paced environment

Ready to take the next step in your WFM career? Apply today and be part of a team that drives operational excellence!

Role

Business Development Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.