WFM Real Time Analyst
Gratitude IncWFM Real Time Analyst
Job Description
Key Skills
153 candidate(s) have already applied for this Job. Apply now
Overview: The Real-Time Analyst (RTA) is responsible for monitoring intraday operations to ensure service level targets are achieved and staffing is optimized in real time.
Key Responsibilities: • Monitor queues, staffing levels, and service performance in real time
• Track attendance, schedule adherence, and workforce utilization
• Identify, communicate, and escalate operational risks that may impact performance
• Provide immediate recommendations and action plans to address staffing or service level gaps
• Support operational efficiency through proactive workforce monitoring
Qualifications: • At least 1 year of Workforce Management (WFM) or Real-Time Analyst (RTA) experience in a BPO environment
• Strong analytical and problem-solving skills
• Proficient in Microsoft Excel and workforce management tools
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, shifting schedule environment
Role
WFM
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Senior Staff Accountant - Supervisor
Gratitude Inc4 - 25 Year(s)
₱ 60 - ₱ 65K p.m
Manila, Philippines
1 - 5 Year(s)
₱ 30 - ₱ 40K p.m
Manila, Philippines
USRN Training Specialist
Gratitude Inc1 - 2 Year(s)
₱ 60 - ₱ 100K p.m
Manila, Philippines
Teleperformance company Alabang -CSR Travel Account
Gratitude Inc1 - 43 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
SECURITY MANAGED SERVICES PRACTITIONER
Gratitude Inc5 - 25 Year(s)
₱ 65 - ₱ 150K p.m
Manila, Philippines
Senior Front-End / UI Developer
Gratitude Inc7 - 8 Year(s)
₱ 148 - ₱ 150.7K p.m
Manila, Philippines
Manager, Pre-sales and Solutions
Gratitude Inc5 - 7 Year(s)
Confidential
Manila, Philippines
Csr Financial Account-Taskus pasig
Gratitude Inc1 - 18 Year(s)
₱ 18 - ₱ 34K p.m
Manila, Philippines
SAP CPI & APIM Developer
Gratitude Inc5 - 8 Year(s)
₱ 110 - ₱ 116.4K p.m
Manila, Philippines
Real Time Analyst _UK Financial Collections
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines