WEALTH & BANKING SERVICE HELPDESK ANALYST

Gratitude Inc

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2 days ago

WEALTH & BANKING SERVICE HELPDESK ANALYST

2-3 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Customer Service End-user support ITIL Knowledge Management Problem Solving Technical documentation Technical Support Capital Markets Troubleshooting Desktop Support Incident Management Wealth Management banking operations hardware and software troubleshooting experience IT Support Hands-on experience with ticketing tools Good exposure in to escalation management ServiceNow (SNOW) Wealth & Banking Service Helpdesk Enterprise technical support experience Wealth Brokerage applications

3 candidate(s) have already applied for this Job. Apply now

WE’RE HIRING! - WEALTH & BANKING SERVICE HELPDESK ANALYST

| CAPITAL MARKETS OPS ANALYST

Location: Uptown Bonifacio, Taguig
Setup: Onsite
Shift: Night Shift
Schedule: Weekends Off
Salary: Confidential — discussed during job offer

Qualifications

2–3 years of relevant experience
Enterprise technical support experience
Experience with ServiceNow is a plus
Experience with Wealth/Brokerage applications is a plus
Strong troubleshooting and communication skills
Must be currently in the Philippines and authorized to work in the country

Key Responsibilities

Monitor and manage ServiceNow incidents, requests, and tasks
Troubleshoot technical issues involving devices, systems, networks, and applications
Provide remote technical support and guidance to users
Document and update tickets accurately in ServiceNow
Collaborate with technical teams to resolve complex issues
Support projects, documentation, and technical playbooks
Mentor teammates and serve as an escalation point

Pre-Screening Questions

Please prepare your answers to:

Years of relevant Wealth & Banking Helpdesk experience
Enterprise technical support experience?
ServiceNow & Wealth/Brokerage applications experience?
Last drawn salary
Expected salary
Willing to work onsite, night shift in Taguig?
Earliest start date

Hiring Process

CV Screening → Validation/Workday Screening → Client Review

Interested? Apply now!

Complete the questionnaire here:
https://myglit.com/lateral/cref/370849a007

Note: Please submit your latest CV in PDF format.

Role

Customer Service Executive -Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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