USRN/USRN Triage (Clinical) | Immediate Joiners Only
Gratitude IncUSRN/USRN Triage (Clinical) | Immediate Joiners Only
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
WE’RE HIRING: USRN – NURSE TRIAGE (Behavioral Health Program)
Location: Onsite | Philippines
Type: Full-time | Voice Account
2-4 yrs Clinical Experience: 40K-50K Package
5-6 yrs Clinical Experience: 60K- 65K Package
About the Role
The Nurse Triage USRN serves as the first clinical point of contact for patients enrolled in the Virtual Behavioral Health Program. You will assess patient symptoms, determine urgency, schedule appointments, assist with Rx refills, and ensure appropriate care routing — all while adhering to established clinical protocols and escalation pathways.
Key Responsibilities
-
Conduct web and voice-based triage assessments for mental health and psychiatric patients
-
Utilize clinical judgment to determine next steps (schedule, escalate, or refer)
-
Document all encounters accurately in the EHR system
-
Follow clinical protocols and ensure timely escalation when needed
Qualifications
Active USRN License (based in the Philippines)
Minimum 2 years of clinical experience in triage, case management, or behavioral health
Excellent verbal communication and documentation skills
Comfortable in a voice-based, onsite setup
Must pass voice screening and clinical assessment
Job hoppers (frequent changes in <1 year) will not be considered
Recruitment Process
1️⃣ Validation
2️⃣ CV Review
3️⃣ Assessment: 12 PM – 3 PM (Monday–Friday)
4️⃣ Final Interview: 8 PM same day (for assessment passers)
Must not be a current or former employee of the client
Must have TOR and Diploma readily available
Ready to take the next step?
Submit your updated CV now and be part of a dynamic healthcare team making a difference in mental health care delivery.
For faster processing, ensure your CV is updated and that your credentials are complete.
Role
Customer Care Officer
Timings
US-Type Shift (Permanent)
Industry
Medical / Healthcare / Hospital
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Trainer/Senior Trainer – Credit Card Operations
Gratitude Inc2 - 3 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
First Source Company -CSR Retention Account
Gratitude Inc1 - 25 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
HCM Operations Team Leader
Gratitude Inc2 - 5 Year(s)
40 - 50 Thousand p.m
Manila, Philippines
2 - 4 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
1 - 14 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Senior Back Office Specialist (Financial)
Gratitude Inc5 - 7 Year(s)
Confidential
Manila, Philippines
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
WNS bridgetowne :CSR -Travel/Financial Account
Gratitude Inc1 - 10 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Vice President - Fund Accounting Trades
Gratitude Inc10 - 15 Year(s)
Confidential
Manila, Philippines