(Urgent)RCM Operations Manager

Gratitude Inc

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19 hours ago

(Urgent)RCM Operations Manager

5-12 Year(s)

Manila (Makati)

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Job Description

Key Skills

Performance Management Stakeholder Management WFM System Capacity Planning Team Management Workforce Management Operations Management Revenue Cycle Management BPO Operations Process Improvement client management Lean Six Sigma Certified SLA / KPI Management Team Management, SLA Management

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Job Title: RCM Operations Manager

Location: TP Alphaland, Magallanes, Makati
Work Setup: Onsite
Shift: Night Shift
Target Start Date: October 5, 2026

Position Overview

The RCM Operations Manager will provide strategic and operational leadership for healthcare Revenue Cycle Management (RCM) operations. The role will own end-to-end service delivery, operational performance, cost efficiency, client governance and leadership development while ensuring compliance with U.S. healthcare and BPO standards.

Key Requirements

• 5+ years of progressive leadership experience in BPO operations
• Significant managerial-level experience managing Healthcare RCM campaigns
• Proven experience managing large-scale teams and multiple lines of business
• Strong knowledge of RCM metrics, scorecards, financial analytics and operational performance
• Experience with capacity planning, workforce optimization and volume forecasting
• Strong client management and stakeholder governance experience
• Experience leading WBR, MBR and QBR discussions
• Strong understanding of HIPAA, healthcare data privacy and compliance requirements
• Experience with continuous improvement, Lean/Six Sigma and process optimization
• Strong executive communication, strategic thinking and change-management skills
• Candidates should demonstrate stable career progression, with at least 2 years of tenure in previous roles
• Candidates with multiple previous roles of less than 2 years should not be endorsed
• Willingness to work onsite at TP Alphaland, Makati
• Willingness to work night shifts

Key Responsibilities

Strategic Operations & Service Delivery

• Oversee end-to-end RCM operations across multiple lines of business
• Ensure achievement of contractual SLAs, KPIs, quality and financial targets
• Partner with WFM on volume forecasting, capacity planning, staffing and schedule optimization
• Identify operational risks, workflow bottlenecks and performance gaps
• Implement data-driven solutions and process improvements to improve service delivery

People Leadership & Development

• Lead, mentor and develop Supervisors, Assistant Managers and support teams
• Build a strong leadership pipeline and promote accountability across operations
• Drive employee engagement, retention and performance-management initiatives
• Establish structured career-development and leadership-training programs

Client Governance & Stakeholder Management

• Act as the primary operational contact for client stakeholders
• Lead Daily, Weekly and Monthly Business Reviews, including WBR, MBR and QBR
• Present operational metrics, trends, performance gaps and improvement initiatives
• Manage client escalations and service-recovery plans
• Maintain strong operational alignment with client requirements

Quality, Compliance & Continuous Improvement

• Drive continuous-improvement initiatives using Lean/Six Sigma methodologies
• Support automation and process-optimization initiatives
• Ensure compliance with HIPAA, healthcare data privacy and internal quality standards
• Maintain audit readiness and oversee compliance checks
• Collaborate with HR, IT, Finance, Training, QA and WFM on operational initiatives

Pre-Screening Details

• Years of BPO Experience:
• Years of RCM Experience:
• Years of RCM Management Experience:
• Largest Team Managed:
• Number of LOBs Managed:
• Healthcare RCM Campaigns Managed:
• Client Management / QBR / MBR / WBR Experience:
• WFM / Capacity Planning Experience:
• HIPAA / Healthcare Compliance Experience:
• Last Drawn Salary:
• Expected Salary:
• Willing to Work Onsite – TP Alphaland: Yes/No
• Willing to Work Night Shift: Yes/No
• Available Start Date:

Interview Process

Validation – 3-Level Interview Process

Important Note

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Bibi Hukkeri

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