(URGENT) WFM Software Administrator 1 -NCLH| MOA
Gratitude Inc(URGENT) WFM Software Administrator 1 -NCLH| MOA
Job Description
Key Skills
115 candidate(s) have already applied for this Job. Apply now
Job Description
Oversees and supports all operational aspects of workforce management withe contact center.
Facilitates and monitors workforce planning activities, including staffing, scheduling, forecasting, and adherence to policies and procedures.
Administers and supports WFM systems and related operational tools.
Monitors contact center quality initiatives and support system implementations.
Assists in the implementation and execution of training programs as needed.
Generates and analyzes workforce reports to support operational decision-making.
Identifies opportunities for process improvements and operational efficiencies.
Supports multiple contact center operations when required.
Works independently while following established standards, procedures, and guidelines.
Shares best practices and develops effective solutions to operational challenges.
May guide junior team members and assist in setting day-to-day operational objectives.
Ensures continuous improvement of workforce management processes and activities.
Qualifications:
Bachelor's degree in a related field.
At least 1–2 years of experience in Workforce Management (WFM), Workforce Planning, Scheduling, Forecasting, or Contact Center Operations.
Experience supporting staffing, scheduling, forecasting, and workforce planning activities.
Knowledge of WFM tools and contact center support systems.
Strong analytical, reporting, and problem-solving skills.
Proficient in Microsoft Excel and workforce reporting.
Ability to work independently and manage multiple priorities.
Experience in a BPO/contact center environment is preferred.
Leadership or team coordination experience is an advantage.
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer service representative
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 21K p.m
Manila, Philippines
CUSTOMER SERVICE REPRESENTATIVE
Gratitude Inc0 - 1 Year(s)
₱ 26 - ₱ 30K p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 28K p.m
Manila, Philippines
SAP CPI and APIM Developer
Gratitude Inc5 - 12 Year(s)
₱ 110 - ₱ 116K p.m
Manila, Philippines
WFM Real Time Analyst
Gratitude Inc2 - 4 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
CSR -Concentrix bridgertowne
Gratitude Inc1 - 21 Year(s)
₱ 30 - ₱ 37K p.m
Manila, Philippines
2 - 4 Year(s)
₱ 18 - ₱ 23K p.m
Manila, Philippines
Medical Billing Specialist
Alldigitech Taguig1 - 2 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
URGENT WALKIN HIRING THIS WEDNESDAY WITH BENEFITS!!
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Training Content Designner - Uber Urgent
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines