URGENT HIRING! Service Desk Transformation Consultant - Hybrid in Quezon City

Gratitude Inc

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2 days ago

URGENT HIRING! Service Desk Transformation Consultant - Hybrid in Quezon City

6-8 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Artificial Intelligence (AI) Service Desk pre sales IT SERVICE DESK Bachelor's Degree AI/ML Model Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company for various BPOs, offshore and onshore.

We have an ongoing hiring for a Service Desk Transformation Consultant for our BPO Partner in Quezon City.

Job title: Service Desk Transformation Consultant
Location: Eastwood, Quezon City
Work Setup: Hybrid (subject to business requirements)
Work Shift: Flexible to work in a 24/7 environment

Salary: 112K - 140K
Target Start Date: ASAP
Headcount: 1

Qualifications:

Must possess at least a Bachelor’s/College Degree, preferably in IT.
Experience in transformation and solutions for Service Desk accounts.
Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
At least 6–8 years of experience in an IT Service Desk.
Prior consulting and automation experience is required.
Presales/solution experience is a plus.
Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
BPO experience is required.
College Graduate
3–5 years of experience in WFM or RTA
Expert in Forecasting & Scheduling
Strong analytical and reporting skills
Advanced MS Excel knowledge required
Experience with Verint, Genesys, or other WFM tools
Excellent communication and interpersonal skills
RTA/MIS experience is an advantage
Can work with minimal supervision

To apply, please send your updated resume here or via email at isay@gratitudephilippines.com. Ensure to answer the screening questions.

Further details will be discussed once shortlisted and invited for an interview. Our recruitment team will reach out to you via WhatsApp/Viber or by phone once you are shortlisted.

APPLY NOW!

Role

Manager-Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Temporary WFH

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Isay Balan

Recruiter - Gratitude Inc

NA, philippines

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