(URGENT HIRING) Multilingual Language - Vietnamese (Onsite in Quezon City) W/ SIGN-ON BONUS

Gratitude Inc

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3 days ago

(URGENT HIRING) Multilingual Language - Vietnamese (Onsite in Quezon City) W/ SIGN-ON BONUS

0-5 Year(s)

Manila (Cubao Quezon City)

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Job Description

Key Skills

Customer Service Problem Solving email support Strong English Communication Skills Outbound and inbound calls Order to Cash Vietnamese Language Collections..

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Multilingual Language - Vietnamese

Location: Quezon City, Philippines
Work Setup: Onsite
Shift: Shifting / Night Shift
Availability: ASAP
Target Start Date: September 2026

Job Description

We are looking for Vietnamese-speaking customer service professionals to join our team in Quezon City. The role involves providing professional customer support to customers through phone, chat, email, and other support channels in Vietnamese and English.

Key Responsibilities

Handle inbound and outbound customer interactions professionally through phone, chat, email, and other support channels.
Provide customer support in Vietnamese and English.
Assist customers with account inquiries, service requests, billing concerns, product information, and general support needs.
Resolve customer concerns efficiently while maintaining a positive customer experience.
Communicate clearly, accurately, and professionally with customers from different cultures and backgrounds.
Document customer interactions accurately using company systems and tools.
Meet quality, productivity, attendance, and customer satisfaction targets.
Build customer trust and loyalty through effective service and problem-solving.
Perform other duties as assigned to support business and operational requirements.

Job Qualifications

Open to candidates with or without BPO experience.
Fluent and spontaneous in Vietnamese, with the ability to communicate effectively in a professional environment.
Able to understand complex and extended conversations, including implied meanings.
Working knowledge of English is required as training and client systems are in English.
Previous collections experience is highly preferred but not required.
Knowledge of the Order-to-Cash (O2C) process is highly preferred but not required.
Must be eligible to work in the Philippines with a valid working visa.
Temporary Resident Visa holders may also be considered for non-Filipino applicants.
Willing to work onsite in Quezon City on shifting/night shifts.
Available to start ASAP.

Language Requirement

Fluent in Vietnamese.
Working knowledge of English.

Benefits

Company events
Free parking
Health insurance
Life insurance
Paid training
Promotion to permanent employee
Incentives

Pre-Screening Questions

Describe your Vietnamese language proficiency.
Can you speak Vietnamese fluently?
What is your current location?
What is your nationality?
What type of visa do you currently have?
Do you have previous experience with the Order-to-Cash (O2C) process?
What was your last drawn salary?
What is your expected salary?
What is your notice period?

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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