(URGENT HIRING) Multilingual Language - Khmer ( Cambodia)

Gratitude Inc

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2 hours ago

(URGENT HIRING) Multilingual Language - Khmer ( Cambodia)

2-4 Year(s)

₱ 60.95 - ₱ 113.35K p.m

Manila (Cubao Quezon City, Eastwood quezon city)

Job Description

Key Skills

english Khmer

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Job Title: Multilingual Customer Support Representative – Khmer (Cambodia)

Job Overview

We are urgently hiring 4 Customer Support Representatives fluent in Khmer to join our team in Quezon City. In this role, you will provide high-quality support to Khmer-speaking clients across multiple channels (phone, email, and chat).

Work Setup: Onsite (Quezon City)
Work Schedule: Shifting / Night Shift
Salary Range: ₱60,946 – ₱113,346 / month (Negotiable based on experience)
Bonus & Incentives: ₱20,000 Sign-on Bonus + Performance Incentives
Availability: Immediate / ASAP
Target Start Date: August 10, 2026
Open Positions: 4 Heads

Key Responsibilities

Customer Interaction: Handle inbound and outbound customer inquiries via phone, chat, email, and other digital channels.
Support & Resolution: Assist customers with account management, billing inquiries, service requests, and general product information.
Language Support: Deliver seamless customer support primarily in Khmer, with working proficiency in English for system tools and internal collaboration.
Documentation: Accurately document customer interactions, case details, and resolutions in CRM systems.
Performance Goals: Meet and exceed key operational metrics including quality assurance, handle time, attendance, and customer satisfaction (CSAT).
Cross-Cultural Communication: Engage professionally and empathetically with diverse customer bases to build brand trust and loyalty.

Qualifications & Requirements

Language Proficiency: Native or near-native fluency in Khmer (spoken and written) with the ability to understand complex conversations and implied meanings in a professional setting.
English Proficiency: Good working knowledge of English (training, internal communications, and client software are in English).
Work Experience: Open to candidates with or without prior BPO experience.
Preferred Experience:
- Background in Accounts Receivable / Collections is highly preferred.
- Familiarity with the Order-to-Cash (O2C) process is a strong advantage.
Work Authorization: Must be eligible to work in the Philippines with a valid working visa or Temporary Resident Visa (TRV) for non-Filipino applicants.

Benefits

Competitive base salary + performance incentives
₱20,000 Sign-on Bonus
Paid training program
Comprehensive Health Insurance (HMO) & Life Insurance
Free onsite parking
Regular company events and employee engagement activities
Clear path to permanent employment status

Pre-Screening Questions

How would you describe your overall proficiency in the Khmer language (Written/Spoken)?
Are you fluent in English for training and system-related communication?
What is your current physical location and nationality?
If non-Filipino, what type of Philippine Visa do you currently hold?
Do you have prior experience with the Order-to-Cash (O2C) or Collections process?
What is your last drawn salary and expected monthly salary?
What is your required notice period or availability to start?

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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