(URGENT) Client Services Manager-MOA

Gratitude Inc

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2 days ago

(URGENT) Client Services Manager-MOA

5-10 Year(s)

Manila

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Job Description

Key Skills

bpo Travel and Hospitality Client Services Manager coaching, training and performance Excellent verbal and written communication skills

6 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Job Title: Client Services Manager

Program: Travel and Hospitality

Work Location: MOA

Work Setup & Schedule: Onsite / Night Shift

Salary: 110K max (package)

Headcount: 1

Start Date: ASAP

Note: Former Teleperformance employees are not eligible for rehire, either directly or through third-party agencies.

Job Details

What you'll be doing

·
Manage a team of customer service representatives, providing coaching, training, and performance feedback.

·
Monitor and analyze team and individual performance metrics to identify areas for improvement.

·
Implement effective quality assurance processes and provide feedback to drive operational excellence.

·
Collaborate with department heads to optimize workflows and implement new policies or procedures.

·
Foster a positive, motivating team environment to support high staff engagement and retention.

·
Identify and address any operational issues, escalating to senior management as needed.

·
Ensure full compliance with client requirements, contractual obligations, and internal policies.

What we're looking for

·
Minimum of 3 years' CS Manager experience in a BPO environment.

·
Minimum of 1–2 years' experience in a Contact Center Operations Supervisor role.

·
Strong people management skills with the ability to lead, motivate, and develop a team.

·
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels.

·
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement.

·
Proficient in using contact center software and reporting tools.

·
Understanding of contact center metrics and the ability to drive performance improvements.

·
Familiarity with compliance and quality assurance processes in a contact center environment.

·
Willing to work on a shifting schedule.

Recruitment Process: TA Interview, Ops Interview, and Client Interview

Role

Client & Sales Administration

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Front Office Support / Administration /

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Thales Awor

Recruiter - Gratitude Inc

NA, nigeria

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