Travel Tech Account

Gratitude Inc

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2 days ago

Travel Tech Account

1-2 Year(s)

Manila (Pasig)

Job Description

Key Skills

Information technology SAAS

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URGENT HIRING – TRAVEL TECH ACCOUNT | TRANSCOM MANILA *(PASIG)*

Company: Transcom Manila PASIG

Account: Travel Technology / Technical Customer Support

JOB OVERVIEW

Transcom Manila is hiring strong Travel Tech / Technical Support professionals for an upcoming Travel Technology campaign.

We are looking for candidates who have experience supporting customers in technology-driven, high-volume environments and who are comfortable handling multiple applications, systems, and real-time customer support channels.

Candidates with exposure to SaaS, hotel technology, Property Management Systems (PMS), Point-of-Sale (POS), payment platforms, travel technology, or hospitality operations will have a strong advantage.

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IDEAL CANDIDATE PROFILE

Candidates should preferably have:

- Experience in a customer-facing Technical Support / Customer Support role

- Experience supporting technology products or platforms

- Exposure to SaaS, PMS, POS, payment systems, hotel technology, or similar platforms

- Experience working in a high-volume, queue-based environment

- Experience handling Live Chat or other real-time customer support channels

- Experience working with measurable KPIs / performance targets

- Ability to work across multiple products, tools, applications, and systems simultaneously

- Familiarity with platforms such as Property Management Systems (PMS), payment gateways, and channel managers

- Comfortable using or working alongside AI-powered customer support tools

- Exposure to tools such as knowledge bots, AI-assisted responses, suggested replies, or similar support technologies

⭐ Added Advantage

Experience or exposure to the hospitality industry, including:

- Hotel Front Office

- Hotel Reservations

- Hospitality Customer Support

- Travel Operations

- Hotel / Travel Technology

- Related hospitality functions

Role

Customer Service Trainer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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