Training & Quality Manager – IT Services

Gratitude Inc

23 Views

16 hours ago

Training & Quality Manager – IT Services

5-10 Year(s)

Manila (Taguig)

Job Description

Key Skills

BPO training Training and Quality BPO Experience Quality Manager. IT Service. backend product support, ad tech engineering support, technical integrations, or a related technical operations

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Are you passionate about developing high-performing technical support teams? We’re looking for an experienced Training & Quality Manager to lead learning initiatives for an IT Services program, driving training excellence, team performance, and continuous improvement in a fast-paced BPO environment.

What You’ll Do

* Design and deliver engaging training programs for technical support and helpdesk teams.
* Lead, coach, and develop a team of trainers while ensuring high-quality training delivery.
* Identify skill gaps and create learning solutions that improve performance.
* Partner with business leaders to align training with operational goals.
* Measure training effectiveness using learning analytics and performance metrics.
* Continuously improve training content, processes, and learner experience.

What We’re Looking For

* 5+ years of experience in BPO Training, Learning & Development, or Quality.
* 3+ years of experience leading training teams or managing training programs.
* Experience supporting IT Helpdesk, Technical Support, SaaS, or Digital Technology environments.
* Strong facilitation, coaching, stakeholder management, and presentation skills.
* Advanced SQL proficiency for reporting and learning analytics.
* Knowledge of APIs, integrations, or technical platforms is highly desirable.
* Experience in digital advertising is an advantage.
* Bachelor’s degree in Human Resources, Organizational Development, or a related field.

Why Apply?

* Competitive salary package
* Lead learning and quality initiatives for a global technical program
* Career growth and leadership opportunities
* Work with innovative technologies and high-performing teams

Apply Now

If your experience matches this opportunity, submit your updated CV today.

Only shortlisted candidates will be contacted.

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rabiat Abdullahi

Recruiter - Gratitude Inc

NA, nigeria

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