Training & Quality Manager – IT as a Service

Gratitude Inc

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1 day ago

Training & Quality Manager – IT as a Service

7-10 Year(s)

Manila (Makati, Pasay City)

Job Description

Key Skills

BPO training Training and Quality BPO Experience Quality Manager. IT Service. backend product support, ad tech engineering support, technical integrations, or a related technical operations

1 candidate(s) have already applied for this Job. Apply now

Training & Quality Manager – IT as a Service

Location: McKinley, Taguig

Work Setup: Full-time | Onsite | Night Shift

Start Date: ASAP

Are you passionate about developing people and driving operational excellence?

We're looking for an experienced Training & Quality Manager to lead learning initiatives for a high-performing IT Helpdesk team. If you have a strong background in BPO training, technical enablement, and team leadership, this is an excellent opportunity to make a meaningful impact while advancing your career.

What You'll Do

Design and deliver engaging onboarding and continuous learning programs for Helpdesk professionals.
Identify performance gaps and develop targeted training solutions to improve skills and productivity.
Lead, coach, and mentor a team of Trainers to ensure exceptional training quality and consistency.
Continuously review and enhance training materials, delivery methods, and learning strategies.
Partner with business leaders to align learning initiatives with operational and business goals.
Monitor training effectiveness through data, analytics, and performance reporting.
Foster a culture of continuous learning, coaching, and professional development.

What We're Looking For

Minimum 5 years of experience in BPO Training or Learning & Development.
At least 3–4 years of experience managing training teams or learning operations.
Minimum 5 years of experience in the BPO or call center industry.
Proven success in designing, implementing, and managing impactful training programs.
Strong facilitation, presentation, coaching, and stakeholder management skills.
Hands-on experience with Learning Management Systems (LMS) and modern training technologies.
Bachelor's degree in Human Resources, Organizational Development, Business, or a related discipline.
Advanced SQL skills with the ability to analyze learning and performance data.
Strong understanding of APIs and system integrations to support technical training initiatives.

Technical Experience (Highly Preferred)

Candidates with the following experience will stand out:
2–4 years of experience in backend product support, technical operations, ad tech engineering support, technical integrations, or similar technical environments.
Experience working within a SaaS organization, including API-first platforms and multi-tenant architectures.
Previous experience leading technical training, enablement, or knowledge management initiatives.
Demonstrated success in building, scaling, or managing technical training programs within SaaS, digital advertising, or technology-driven organizations.

Why Apply?

Join a dynamic, technology-focused environment.

Lead strategic learning initiatives that directly influence business success.

Work with talented professionals in a collaborative and growth-oriented culture.

Competitive compensation and attractive benefits package.

Immediate hiring opportunity.

If you're an experienced learning leader with a passion for developing technical teams and driving performance, we'd love to hear from you. Apply today and take the next step in your career!

Role

Business Development Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Uloaku Mkav

Recruiter - Gratitude Inc

NA, nigeria

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