Training & Quality Manager (IT As A Service)

Gratitude Inc

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1 day ago

Training & Quality Manager (IT As A Service)

5-22 Year(s)

₱ 90 - ₱ 165K p.m

Job Description

Key Skills

Human Resources Training Management API, BPO Experience Technical Skills • Recent Sales Experience in a SaaS environment API Management backend product support, ad tech engineering support, technical integrations, or a related technical operations

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Job Title: Training & Quality Manager (IT As A Service)

Work Location: McKinley, Taguig

Work Setup & Schedule: Onsite / GY

Salary: Php 90,000 - 165,000 + taxable allowance 20,000. Allowance is FIXED. Account Allowance is FIXED.

Start Date: ASAP

Note: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Job Description:

- Developing and delivering comprehensive training programs for new and existing Helpdesk employees

- Identifying training needs and designing tailored learning solutions to address skill gaps

- Leading a team of Trainers and ensuring high-quality, engaging training delivery

- Continuously evaluating and enhancing training materials and methods to improve learner outcomes

- Collaborating with department heads to align training with business goals and objectives

- Maintaining training records and reporting on programme effectiveness

- Providing coaching and mentoring to support the professional development of the Helpdesk team

What We're Looking For:

- 5+ years of experience in a BPO training or learning and development role required

- Proven track record of designing and implementing successful training programmes

- Strong facilitation and presentation skills with the ability to engage diverse audiences

- Excellent communication and interpersonal skills to work collaboratively with stakeholders

- Proficient in learning management systems and training technology

- Degree in Human Resources, Organizational Development, or a related field

- Minimum 3-4 years of training management experience required

- Minimum 5 years of BPO or call center industry experience required

- Advanced analytics level SQL proficiency is required for learning analytics and performance measurement responsibilities

- Advanced technical knowledge of APIs and integrations is required for technical skills training oversight

Experience:

- 2–4 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role required

- Experience in a SaaS environment is strongly preferred. Familiarity with API-first platforms, multi-tenant product architectures, and platform lifecycle management is highly valued

- Demonstrated progression into team leadership, training management, or senior technical enablement responsibilities

- A track record of building, leading, or significantly scaling a training program including managing trainers and owning curriculum quality in a technical, SaaS, or digital advertising organization is a strong advantage

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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