Training Manager-Banking Domain (Insurance and Mortgage)
Gratitude IncTraining Manager-Banking Domain (Insurance and Mortgage)
Job Description
Key Skills
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Hiring Requirements:
•At least 2-3 years of BPO experience as an Assistant Training Manager or equivalent in Banking Domain (Insurance and Mortgage)
•Graduate with a bachelor’s degree
•C1 and above language profile
•Certifications in training and development are a plus
Minimum Skill Requirements:
Communication & Interpersonal Skills
•Strong verbal and written communication
•Stakeholder management
•Coaching and mentoring
Core Domain Knowledge
•Understanding of BFSI products and services
•Strong understanding of adult learning principles and various training methodologies
Training Needs Analysis
•Expertise in identifying training needs through various methods
•Ability to monitor and evaluate the effectiveness of training programs, measure ROI, and make data-driven improvements
Quality Assurance (QA) & Performance Management
•Understanding of how training impacts quality and performance metrics.
•Ability to work with QA and operations teams to align training with business goals and compliance standards
Advanced Microsoft Office skills (Excel, PowerPoint)
Organizational & Time Management
•Exceptional organizational skills, ability to plan, manage time, and multitask effectively in a fast-paced environment.
Minimum Behavioral competencies
•Accountability and Ownership
•Emotional Intelligence
•Collaboration and Teamwork
Role
Training Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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