Trainer (Tech) Urgent
Gratitude IncTrainer (Tech) Urgent
Job Description
Key Skills
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Job Title: Trainer
Account: Technical
Work location/Set up: Onsite/ Mckinley
Shift Schedule: TBD
HC: 4
Job Summary
The Trainer is responsible for delivering onboarding, upskilling, and refresher training to CE agents across multiple support tiers. The role ensures agents are equipped with the technical, product, and service knowledge required to meet quality and performance expectations.
Key Responsibilities
•Deliver initial onboarding and continuous training for Tier 1–3 CE roles.
•Facilitate product, policy, technical, and process training aligned with SOPs.
•Assess learner readiness through certifications, simulations, and assessments.
•Partner with Operations and Quality to address knowledge gaps and trends.
•Maintain training materials, decks, and knowledge content updates.
Qualifications
•Bachelor’s degree or equivalent experience.
•Minimum 24 months experience in Training role.
•Strong facilitation and communication skills.
•Knowledge of chat, email, and ticket based support environments
•Strong technical background in BPO (Must have)
Recruitment Process:
Recruitment Interview, Assessment, Hiring Manager Interview.
Pre-screening notes:
Educational attainment:
Years of experience as Trainer
Technical experience:
Last drawn salary:
Expected salary:
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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