Trainer for a Banking Account (URGENT)

Gratitude Inc

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13 hours ago

Trainer for a Banking Account (URGENT)

3-7 Year(s)

10 - 15 Thousand p.m

Manila (Taguig)

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Job Description

Key Skills

Banking BFSI bpo trainer

7 candidate(s) have already applied for this Job. Apply now

Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for RPO Recruiters for our BPO Partner in Taguig.

Job Title: Trainer
Account/ Domain/ LOB: Banking/ BFSI
Work set-up: Onsite at BGC Taguig
Work schedule: Night shift
Salary range: 70K - 80K package
Relevant Experience range: 3- 5years

Job Description:

Design new hire training, cross-skilling, and refresher programs
Create training plans aligned to bank SOPs, Adult learning principles
Facilitate Virtual & Onsite training
Scenario-based and case-based training
Knowledge checks and certification assessment
Responsible for all Qualitative Metrics (Quality Scores, Compliance scores & Repeat errors)
Weekly/Monthly/Quarterly reviews with management
Call Auditing, Call monitoring, Call calibration.
Provide coaching and mentoring to new and existing team members on an on-going basis.
Ensure that team members are adhering to call quality standards and practices by conducting regular call monitoring checks
Ensure that the team is adhering to the prescribed quality parameters
To actively participate in providing feedback (positive and negative)
Conduct team briefings and discussions on a regular basis
Need to maintain all the Reports & MIS for the same.

Requirements:

Must have a Bachelor’s degree with both TOR and Diploma on hand
With 5 - 7 years of supporting a banking account, whether retail or commercial or both and at least 3 years as a Trainer
With over-all working experience of at least 8 years
Doing early stage or late stage collections, for auto loans, credit cards, personal bank/loans
Strong communication skills. Language proficiency in English
Ability to work independently and within a team environment
Critical listening and thinking skills
Training/teaching skills
Strategic management skills
Negotiation skills/experience
Time management skills
Customer service oriented
Decision making/problem solving skills

HOW TO APPLY?

Submit your application through the link below with your updated resume and answer the pre-screening questions:

https://myglit.com/lateral/cref/51ad119e4a

Further details will be discussed once shortlisted and invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.

APPLY NOW!

Role

Process Trainer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.