Title: Customer Service Representative W/O BPO

Gratitude Inc

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2 months ago

Title: Customer Service Representative W/O BPO

1-2 Year(s)

Cebu Central Visayas (Cebu City)

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Job Description

Key Skills

Care

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ob Title: Customer Service Representative

Job Description: We are seeking dynamic and motivated individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing exceptional customer service through various channels, including phone, email, and chat. The position involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Respond to customer inquiries promptly and professionally.

Provide accurate information about products, services, and company policies.

Resolve customer issues and concerns in a timely and effective manner.

Document customer interactions and transactions in the system.

Collaborate with other team members to ensure a seamless customer experience.

Follow company guidelines and procedures.

Qualifications:

Open to all education levels.

No specific BPO experience required; candidates with or without BPO experience are welcome to apply.

Strong communication skills, both written and verbal.

Customer-focused with a positive attitude.

Ability to work in a fast-paced environment.

Team player with excellent problem-solving skills.

Work Environment:

On-site setup is required.

Salary:

Competitive salary ranging from 15,000 to 20,000 PHP, depending on experience and qualifications.

Benefits:

Health and wellness programs.

Opportunities for career growth.

Training and development programs.

If you are enthusiastic, customer-oriented, and looking to be part of a dynamic team, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant skills and experiences. We look forward to welcoming you to our team!

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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