Technical Support Representative (TSR)
Gratitude IncTechnical Support Representative (TSR)
Job Description
Key Skills
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Join our Technical Support team and help customers resolve internet, mobile, device, and software-related concerns. We’re looking for individuals who are eager to learn, have strong communication skills, and enjoy solving problems. Previous experience is not required.
Responsibilities
• Troubleshoot technical concerns.
• Guide customers through step-by-step solutions.
• Document customer interactions accurately.
• Escalate unresolved issues when necessary.
• Deliver excellent customer service.
Qualifications
• At least 18 years old.
• Senior High School (K-12) Graduate or higher.
• Good English communication skills.
• No experience required.
• Basic computer knowledge.
• Willing to work onsite and on rotating schedules.
Benefits
• Competitive compensation.
• Paid technical training.
• Career advancement opportunities.
• Incentives and allowances (account-dependent).
• Positive and collaborative workplace.
Start your journey in technical support today!
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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