Team Manager - (Disability) Insurance Claims

Gratitude Inc

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2 months ago

Team Manager - (Disability) Insurance Claims

2-3 Year(s)

50 - 70 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Bachelor's Degree Minimum 2 years leadership role in BPO Healthcare BPO Experience Proficient in MS Office Experience in healthcare specifically in Disability Claims Team Manager experience in handling Group Insurance Familiarity with FINEOS

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Role: Team Manager - (Disability) Insurance Claims

Required Headcount: 1

Location: TAGUIG / DAVAO

Start Date: Sept. 15

Salary: 50K- negotiable depending on experience

Relocation allowance: 26k one time, 30 days accommodation

Job Description:

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:

•   Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations

•   Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line

•   Identify the training needs that will equip the staff with fundamental skills and knowledge

•   Have a thorough understanding of the process related to insurance and medical terminologies, various system tools and operational procedures utilized within the program

•   Collaborate with stakeholders on a regular basis for changes in promotions and updates

•   Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications:

Our most successful candidates will have:

•   Bachelor's Degree in any course (preferred but not required).

•   2+ years of experience in a similar leadership role.

-Strong leadership to lead a pioneer LOB

•   1-2 years of experience in Disability Insurance Program (required).

-Short Term Disability (STD) intake processing/management

•   Relevant experience in Healthcare and Other Insurance (required).

•   Familiarity with FINEOS is an advantage

•   Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.

•   Demonstrated leadership skills in team management and problem resolution.

•   Excellent time management and multitasking abilities

•   Strong verbal and written communication skills in a professional setting

•   Proficiency in MS Office applications

**BPO experience is required and non-negotiable**

**Reject former or current Sutherland employees**

**Team manager with experience of disability claims**

**2+ years of experience in a similar leadership role.**

**Strong leadership to lead a pioneer LOB**

**1-2 years of experience in Disability Insurance Program in the BPO setting(required).**

**Short-term Disability (STD) intake processing/management**

**Has experience in handling Group Insurance**

**Relevant experience in Healthcare and Other Insurance in the BPO setting (required)**

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

Insurance

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Chinelo Ezenwa

Recruiter - Gratitude Inc

NA, nigeria

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