Team Leader - Pasig City
Gratitude IncTeam Leader - Pasig City
Job Description
Key Skills
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JOB DESCRIPTION
Designation/ Role: Team Leader
Department: Medical Billing
Work Timing: Night Shift
Qualifications: Any Graduate
Skills:
Excellent written and oral communication skills
Working knowledge of Excel and other Microsoft tools
Experience in handling team of 40ppl
Graduate from any stream
Willing to work in any shift.
Experience
Minimum 4 years’ experience US calling process.
Job Responsibilities
- Distribution of Workload to team members
- Helping the team in handling & resolution of work-related problems, understanding &
interpretation of - Issues and decision making."
- Provide leadership and focus to the project teams.
- Responsible for the productivity, quality and overall performance of the projects
- Escalate and follow up for resolution for all issues that affect work.
- Learn and implement new client systems. Co-ordinate and organize training for new
joinee as well as for existing members of the team based on the project’s requirement. - Interaction with the clients & taking feedback from clients and formulating Strategies to
meet the client’s specific needs and expectations."
Role
Associate/Senior Associate -(NonTechnical)
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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