Team Lead

Gratitude Inc

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4 weeks ago

Team Lead

2-4 Year(s)

₱ 30 - ₱ 35K p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Healthcare account bpo claim insurance team leader.

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Account: Healthcare

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: US Business Hours
Start date: ASAP

Headcount: 2

Qualifications:

• 2nd year completed/College Graduate

• 2+ years exp as Team Lead (Preferred Healthcare exp)

• Has an Insurance background, claims processing, US benefits

• Not a job hopper

Responsibilities:

• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.

• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.

• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Kindly answer these questions and send it as your comment while applying.

Pre-screening Notes:

• How many years of relevant experience do you have as a Team Lead?

• Do you have experience handling a healthcare account?

• Do you have Insurance background, claims processing, US benefits experience also?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a US Business hours schedules?

• When are you available to start once hired?

Role

Medical Administrator

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Medical Professional / Healthcare Practitioner / Technician

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Evangeline Ugwumba

Recruiter - Gratitude Inc

NA, nigeria

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