Team Lead - Healthcare | Onsite QC
Gratitude IncTeam Lead - Healthcare | Onsite QC
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job title: Team Lead
Account: Healthcare
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: US Business Hours
Start date: ASAP
Headcount: 2
Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
• Not a job hopper
• Must not be a present or former employee of Wipro
Responsibilities:
• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.
Role
Team Leader
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Bilingual Spanish CSR
Gratitude Inc0 - 1 Year(s)
₱ 75 - ₱ 82K p.m
Manila, Philippines
HIRING NOW!! START YOUR CAREER WITH FIRST SOURCE
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
Senior Business Intelligence Manager
Gratitude Inc1 - 2 Year(s)
₱ 110 - ₱ 180K p.m
Manila, Philippines
URGENT HIRING FOR HEALTHCARE ACCOUNT-ONSITE PROCESS
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
(ACTIVE) Workday Payroll | Hybrid Makati City
Gratitude Inc5 - 6 Year(s)
₱ 125 - ₱ 128K p.m
Manila, Philippines
CSR INSURANCE BROKERAGE-Taguig
Gratitude Inc2 - 12 Year(s)
₱ 40 - ₱ 45K p.m
Manila, Philippines
CSR insurance Account -EXL pasay
Gratitude Inc2 - 19 Year(s)
₱ 40 - ₱ 45K p.m
Manila, Philippines
1 - 2 Year(s)
Confidential
Manila, Philippines
Training & Quality Manager (IT As A Service)
Gratitude Inc5 - 22 Year(s)
₱ 90 - ₱ 165K p.m
Manila, Philippines
CSR collection account -EXL Alabang
Gratitude Inc1 - 20 Year(s)
₱ 27 - ₱ 40K p.m
Manila, Philippines