Team Lead - English (Filipino candidates needed in Kuala Lumpur)

Gratitude Inc

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6 hours ago

Team Lead - English (Filipino candidates needed in Kuala Lumpur)

2-3 Year(s)

Manila

Job Description

Key Skills

management role management skills Management BPO

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Provide mentorship, guidance, and career development to members of their team. Lead a

• high-performing team through an exciting transition to build problem solving, critical.

• thinking, analytical and technical capabilities which will enable the department to develop deeper, more

scalable solutions.

• Establish team goals and work with direct reports on strategies for executing, measuring progress, and

sharing results.

• Deliver projects involving quantitative analysis, industry research, and strategy development, working

directly with global cross-functional teams to problem solve analytical approaches and develop solutions.

• Identify actionable insights, suggest recommendations, and influence team strategy through effective

communication.

• Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these

goals.

• Managing the day-to-day activities of the team.

• Empowering team members with skills to improve their confidence, product knowledge, and

communication skills.

• Conducting quarterly performance reviews.

Bachelor’s degree or equivalent diploma

• Minimum 2-3 years of people management experience as TL.

• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality

monitoring and reporting development plan to stakeholders in an actionable format.

• Must be able to spot trends and tendencies with data and drives team to look for insights.

• Strategic thinker with strong analytical and creative problem-solving skills

• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders

on action plan execution.

• Significant experience in a complex fast paced environment

• Passion for ensuring an excellent user experience

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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