Team Lead

Gratitude Inc

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1 day ago

Team Lead

2-4 Year(s)

Manila (Eastwood quezon city, Cubao Quezon City)

Job Description

Key Skills

Healthcare account bpo claim insurance team leader.

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Qualifications:

• 2nd year completed/College Graduate

• 2+ years exp as Team Lead (Preferred Healthcare exp)

• Has an Insurance background, claims processing, US benefits

Responsibilities:

• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.

• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.

• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

kindly answer the pre-screening questions and send in your answers as your comments while submitting

Pre-screening Notes:

• How many years of relevant experience do you have as a Team Lead?

• Do you have experience handling a healthcare account?

• Do you have Insurance background, claims processing, US benefits experience also?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a US Business hours schedules?

• When are you available to start once hired?

Role

Team Leader

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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