Team Lead

Gratitude Inc

161 Views

2 weeks ago

Team Lead

2-5 Year(s)

30 - 35 Thousand p.m

Cebu Central Visayas

Job Description

Key Skills

Customer Service Team Leader Help Desk/ IT Service Desk

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Job title: Team Lead

Account: eCommerce

Work set up: 100% Onsite at Cebu City

Work shift: 24x7

Salary: up to 34K package

Start date: ASAP

Qualifications:

• At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)

• Mandatory Skills: Customer Service Helpdesk

• Ensure process is executed as per the client contract

• Drive performance of the team on the identified metrices of the process

• Stakeholder Interaction & Management

• Effective Team Management

Recruitment Process:

Initial Interview: HRI (Human Resource Interview)

Operations Interview: MS Teams

Pre-screening Notes:

1. How many years of relevant experience as a Team Lead?

2. Do you have experience working Team Lead in any LOBs (preferably in retail domain)?

3. How much is your last drawn salary?

4. How much is your salary expectation?

5. Are you amenable to work onsite in Cebu with a Night shift schedule?

6. When are you available to start once hired?

Role

Team Leader

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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