Sr Manager Process Improvement (Service Excellence)

Gratitude Inc

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1 month ago

Sr Manager Process Improvement (Service Excellence)

5-30 Year(s)

₱ 170 - ₱ 180K p.m

Pampanga (Angeles City)

Job Description

Key Skills

Experience in managing Telco and Media accounts

5 candidate(s) have already applied for this Job. Apply now

Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK **Relocation allowance/assistance could be provided**
Work Set-up: Onsite
Work Schedule: Flexible
Start Date: ASAP
Salary: 180,000 base pay + 20,650 allowance with sign on bonus

Qualifications:
Earned a Bachelor’s Degree in any field **Mandatory**
LSS Greenbelt Certified- minimum **Mandatory**
Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc. **Mandatory**
10 years of minimum experience working in BPO industry **Mandatory**
Experience in managing Telco and Media accounts **Mandatory**
Process Improvement experience in BPO Setup is required **Mandatory**
At least 5 years’ experience in a Process Improvement capacity **Mandatory**
Minimum tenure of at least 2 years in last 2 organizations **Mandatory**
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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Onyinyechukwu Igweonu

Recruiter - Gratitude Inc

NA, nigeria

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