SQL Technical Support - Voice
Gratitude IncSQL Technical Support - Voice
Job Description
Key Skills
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Job Title: SQL Technical Support - Voice
Account: Trust and Safety
Location: Quezon City, Metro Manila, Philippines
Work Setup: Onsite
Shift: Shifting / Rotational Schedule
Salary: PHP 31,000 – PHP 60,000
Job Summary
We are looking for a SQL Technical Support - Voice professional to join our Trust and Safety team. The ideal candidate should have strong SQL knowledge, technical support experience, and a customer-focused mindset. This role involves providing technical assistance, troubleshooting SQL-related concerns, supporting SaaS environments, and delivering excellent customer service over voice support.
Key Responsibilities
Handle customer inquiries related to SQL and technical support.
Troubleshoot and resolve technical issues efficiently.
Analyze customer concerns and provide accurate solutions.
Document cases, resolutions, and follow-up actions accurately.
Escalate complex issues to appropriate internal teams when necessary.
Maintain service quality, productivity, and process compliance.
Support customers using SQL, SaaS platforms, and basic API concepts.
Deliver excellent customer service while meeting operational targets.
Qualifications
High School, Senior High School, or College Graduate.
Minimum 6 months of BPO/Call Center experience.
Minimum 2 years of SQL experience or experience in a SaaS environment.
Minimum 1 year of Digital Ads experience.
Basic knowledge of APIs.
IT-related educational background or Technical Support experience is preferred.
Good English communication skills.
Willing to work onsite in Quezon City.
Amenable to shifting and rotational schedules.
Preferred Skills
SQL
Technical Support
SaaS
Digital Advertising
Basic API Knowledge
Database Fundamentals
Customer Service
Voice Support
Troubleshooting
Case Documentation
Apply Now
Interested candidates are requested to complete the mandatory screening questionnaire before applying.
Questionnaire Link: https://myglit.com/lateral/cref/6311198bb9
Note: Filling out this questionnaire is mandatory. Applications submitted without the completed questionnaire will not be considered for further processing.
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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