SQL Technical Support - Voice

Gratitude Inc

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1 week ago

SQL Technical Support - Voice

1-3 Year(s)

Manila (Taguig)

Job Description

Key Skills

SQL

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Work Set-up: On-site in Taguig
Work shift: Shifting

start date: June 8th

Qualifications

High School / Senior High School Graduate / College Graduate
Minimum of 6 months of call center/BPO experience
Must have at least 6 months of SQL experience/ SaaS background
Candidates with an IT-related educational background or technical support experience will be preferred
Good communication skills required
Must be willing to work onsite
Must be amenable to a shifting/rotational schedule

Role Responsibilities:

Handle customer or client concerns related to SQL / technical support
Assist with basic troubleshooting and issue resolution
Analyze customer queries and provide accurate support
Document cases, updates, and resolutions properly
Coordinate with internal teams for escalations when needed
Maintain quality customer service and meet process targets

Preferred Profile:

CSR / TSR experience with SQL knowledge & basic API knowledge
Technical support background
Basic database understanding
Good English communication
Willing to process immediately

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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