Spanish Bilingual Technical Support Representative (TSR)

Gratitude Inc

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22 hours ago

Spanish Bilingual Technical Support Representative (TSR)

1-3 Year(s)

Manila (Taguig)

Job Description

Key Skills

Technical Support Spanish Bilingual Fluent in Spanish and English Technical experience Spanish CSR Minimum of 2 years in College

1 candidate(s) have already applied for this Job. Apply now

Spanish Bilingual Technical Support Representative (TSR)

Location: Quezon City, Philippines

Work Setup: Onsite

Shift: Night Shift

Experience: 6+ months BPO Technical Support / TSR experience

Hiring: 15 positions

Start Date: ASAP

Language: Spanish & English

Job Overview

We are hiring Spanish Bilingual Technical Support Representatives (TSR) to provide technical assistance and customer support to Spanish-speaking customers.

The ideal candidate has at least 6 months of BPO Technical Support/TSR experience, strong Spanish and English communication skills, and the ability to troubleshoot technical issues in a fast-paced customer service environment.

This opportunity is open to Filipino, non-native Spanish speakers.

Requirements

Filipino citizen.
Proficient in Spanish and English, both written and verbal.
Non-native Spanish speakers only.
At least 6 months of BPO Technical Support / TSR experience.
Experience troubleshooting technical issues and assisting customers with products, services, applications, or devices.
Strong problem-solving and analytical skills.
Excellent communication and customer service skills.
Completed at least 2 years of college with no back subjects.
Willing to work onsite in Quezon City.
Willing to work a night shift schedule.
Available to start ASAP or within the required hiring timeline.

Key Responsibilities

Provide technical assistance to Spanish-speaking customers through appropriate support channels.
Troubleshoot and resolve technical issues efficiently and professionally.
Identify root causes and provide clear, step-by-step troubleshooting instructions.
Handle customer inquiries while maintaining high standards of customer experience.
Accurately document technical issues, troubleshooting steps, and resolutions.
Escalate complex or unresolved technical issues according to established procedures.
Meet required quality, productivity, customer satisfaction, and service-level targets.
Follow technical support procedures, security requirements, and company policies.

Ideal Candidate Background

Candidates with experience as a:

are strongly encouraged to apply.

Search Keywords

Pre-Screening Questions

Are you a Filipino citizen?
Are you a non-native Spanish speaker?
How would you rate your Spanish proficiency?
How would you rate your English proficiency?
How many months/years of BPO Technical Support/TSR experience do you have?
What type of technical products, services, or systems have you supported?
What is your highest educational attainment?
If you did not graduate college, have you completed at least 2 years of college with no back subjects?
What is your current location?
Are you willing to work onsite in Quezon City?
Are you comfortable working a night shift?
What is your current/last drawn salary?
What is your expected salary?
What is your notice period/earliest available start date?

Role

Customer Service Executive -Technical

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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