Spanish Bilingual Specialist (QC)

Gratitude Inc

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1 day ago

Spanish Bilingual Specialist (QC)

2-4 Year(s)

95 - 100 Thousand p.m

Quezon Calabarzon

Job Description

Key Skills

english spanish Speaking spanish reading spanish writing spanish language Spanish Speaker Proficient in English Fluent in Spanish and English

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Job Opportunity: Spanish Bilingual Specialist (Pioneer Account)

Location: Bridgetowne Blvd, Quezon City

Salary: Up to 100,000 PHP (Based on experience)

Campaign: Banking & Finance (Mortgage Focus)

We are building a Pioneer Team for a leading Banking and Finance account. We are looking for 5 highly skilled bilingual professionals to handle mortgage-related inquiries.

Non-Negotiable Requirements

Citizenship: Open to Filipino/Non-Native applicants only.
Experience: Must have at least 2 years of BPO experience specifically in Spanish Bilingual support.

Core Responsibilities

Bilingual Support: Engage with customers via voice channels in both Spanish and English to resolve inquiries regarding mortgage products, interest rates, and loan terms.
Guidance & Education: Assist customers in navigating online platforms, account setup, and payments while providing accurate information to help them make informed decisions.
Problem Solving: Collaborate with internal teams to resolve complex issues and handle challenging situations with empathy and professionalism.
Sales & Compliance: Identify cross-selling opportunities for additional services while maintaining strict compliance with industry regulations.
Documentation: Maintain accurate records of all interactions using the company CRM.

qualifications

Education: High School Graduate / Grade 12 (Any field).
Experience: Minimum 2+ years of voice experience in bilingual support (Required).
Skills: Strong verbal/written communication in Spanish and English.
Tech Stack: Proficiency in MS Office and CRM software.
Schedule: Flexible to work shifting schedules, including evenings, weekends, and holidays.
Preferred: Familiarity with mortgage products, loan terminology, or the home buying process is a major advantage.

Hiring Process

Initial Interview
Operations Interview
Final Interview

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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