Service Desk Transformation Consultant

Gratitude Inc

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1 month ago

Service Desk Transformation Consultant

6-10 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Service Desk Bachelor's Degree BPO Experience Transformation Consultant AI tools Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

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Location: Eastwood, Quezon City

Work Setup: Hybrid (subject to business requirements)

Work Shift: Flexible to work in a 24/7 environment

Target Start Date: ASAP

Headcount: 1

Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.

• Experience in transformation and solutions for Service Desk accounts.

• Female candidates only; male candidates are not allowed at this time.

• At least 6–8 years of experience in an IT Service Desk.

• Prior consulting and automation experience is required.

• Presales/solution experience is a plus.

• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.

• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.

• BPO experience is required.

Role

IT Support

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

IT Software/Hardware

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